Refund policy

Refund Policy for Floralla US

 

Effective Date: Jan 1, 2024

Thank you for shopping at Floralla. We value your satisfaction and have created this Refund Policy to ensure a positive shopping experience. Please read the following policy carefully before making a purchase.

Refund Eligibility

We offer refunds in the following situations:

  1. Defective or Damaged Products: If the product you received is damaged or defective, please contact us within 30 days of receiving the order. We will offer a replacement or issue a full refund upon verification.
  2. Incorrect Product Shipment: If you receive the wrong product in your order, please contact us within 30 days of receiving the order. We will arrange for the correct product to be sent to you, or you can choose to receive a refund.

Non-Refundable Items

Certain items are not eligible for a refund:

  1. Used or Opened Products: We cannot accept returns for products that have been opened, used, or have visible signs of wear.
  2. Shipping Costs: Shipping and handling fees are non-refundable.

Return Process

To request a refund, please follow these steps:

  1. Contact Customer Support: Send You must send an email to customersupport@florallaus.com with your order number, a description of the issue, and clear photos of the damaged or incorrect products. We will review your request and respond within 2 business days.
  2. Return Authorization: If your request is approved, we will provide you with a return authorization and instructions for returning the product.
  3. Return the Product: You must return the product within 30 days of receiving the return authorization. Please package the product securely to prevent any or further damage.
  4. Refund or Replacement: Once we receive the returned product, we will inspect it. If the return is approved, we will process your refund or send a replacement product as per your request.

Refund Timeline

Refunds will be issued within 7 business days of receiving and inspecting the returned product. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at customersupport@florallaus.com.

Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

By making a purchase from our Floralla Online Store, you agree to abide by the terms and conditions outlined in this Refund Policy. Your satisfaction is important to us, and we are committed to addressing any issues promptly and fairly. Thank you for choosing Floralla.